Privacy Policy

1. Introduction

RoaDo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise freight operating system and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Account credentials and profile information
• Shipment and logistics data entered into our platform
• Communication records when you contact our support team
• Payment and billing information for enterprise subscriptions

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our freight management services
• Process transactions and send related information
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security threats

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and access controls.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Enterprise customers can request data deletion in accordance with their service agreements.

6. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to protect your information.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability where technically feasible

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@roado.co.in
Address: RoaDo Technologies, Bangalore, India

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.